By Gagandeep Ghuman
Published: March. 10, 2012
With tired old programs and equally hackneyed service delivery models, Brennan Park Recreation Centre feels like a “ghost town” with nothing going on there.
That is one among the many frightful ‘findings’ of the Recreation Core Service Report, released by the district last year.
The report paints a frank–and damning picture–of a recreation centre where old and insufficient programs need a desperate new breath of life.
The findings were reached after confidential interviews with citizens and independent reviews by the district.
The district does not collect 50 per cent of campground revenue because of management loopholes.
Then, there are not enough spaces in the specific programs, mainly in aquatics. People find themselves on wait list for programs. Timing for programs does not meet current demand for parents that are working.
There is more.
The recreation service facilities are under-utilised, survey finds. The auditorium use rate is only 33 per cent, for junior lounge, it is 12 per cent, and for ice arena, it’s 60 per cent.
Residents expressed need for a “proper” and separate workout facility (gym, weight room) throughout the internal and external interviews.
The survey also found out the booking process is restricted to standard office hours, is cumbersome and not user friendly in terms of processes and forms.
Community input, report notes, is also limited, and only possible through council reports and motions.
The programing is also not inclusive of all age groups, and nor are the programs well-attended.
“Consistently the message received was one of mediocrity,” the review finds.
The review also finds problems with how information is shared, internally and with the public.
“Sharing of information internally does not happen in a fluid or consistent way,” it notes.
“Communication with the public happens in the same way it has done for the last 10 years with little integration of new technology. Before this review was undertaken more than 3000 data base of email addresses had never been used as a communication tool.”
The review recommends more programming in aquatics to decrease waitlists, splitting up the trails coordinator position and moving 50 per cent of the role and position to recreation service.
The review also calls upon the district to ensure adequate program support, reduce the use and dependence on casual employees, facilitate better communications, and enhance the marketing of programs offered currently.